FAQs
Frequently Asked Questions
1) Are you Insured?
I have full public liability and professional indemnity insurance.
2) How do I book a session?
Just give me a call on 07834 74605 or email me elizabethgphotoart@gmail.com to make a booking and I can check the diary. Weekend dates are very popular and get booked about six-eight weeks in advance.
3) Can I book a session as a gift for someone else?
This is a very popular method. I offer gift vouchers for you to personalise to give to a friend, family member of loved one.
4) When do we pay for our shoot?
The session fee is payable when you book your photographic session and this secures your date and time in the diary. This fee is non-refundable, but fully transferable to another date if no less than 72 hours notice is given. Dates are unable to be secured until payment has been received. Prints and albums are paid for at the time of your viewing/ordering appointment, which is booked approximately 2 weeks after your photoshoot.
5) What happens if we need to reschedule a studio portrait?
There is no charge for rescheduling providing you give at least 72 hours notice. However, if you provide less notice and still want to reschedule, a new session fee will be applicable and payable in order to secure your new appointment. Only one complimentary rescheduled session is available and must take place within three months of the original booking or will incur a new session fee.
5a) What happens if we need to reschedule an event?
There is no charge for rescheduling providing you give at least 28 days notice. Refunds provided 28 days before an event 100% refund; between 28 and 14 days 50% refund; between 14 and 7 days 20% refund; less than 7 days the entire Contract Price of the event shall be payable in full to the Firm. Booking Fees paid in advanced are not refundable in any circumstance.
6) Who owns the copyright of the images?
Under the copyright and patents act of 1988, Elizabeth G Photography retains the copyright of all images taken. It is a criminal offence to copy, screen grab, scan or reproduce photographs without written consent by Elizabeth. If you purchase digital files, you are granted a licence to use your images for personal use on your social media platforms/your websites and for self promotion (Linkedin/Spotlight etc). These images are not to be sold or given to any third parties for commercial advertising without prior consent by Elizabeth. (Please enquire for details on how to purchase license of images for commercial use such as billboards, music covers and magazines). Images that are purchased as digital files are not to be altered in any way that change the integrity of the image without prior consent.
Images taken in photographic sessions may be used by Elizabeth G Photography for display or marketing purposes. This could include social media, marketing literature, or galleries on this website. This is for the purpose of promoting my photography so clients can see the style of work I create. If you would prefer your child’s images not to be displayed in this way please let me know in writing when you book your photographic session.
By booking a photographic session at Elizabeth G Photography, you are agreeing to the above terms and conditions and I thank you for your respect.
7) Do you archive the images and if so, for how long?
Images are held onsite at the studio for up to 6 weeks after a shoot has taken place. Due to the volume of images created during each session, space must be kept available on my machine for current sessions only.
They are then archived off-site and are never deleted. However, please note that a lifetime guarantee is NOT provided. A small administration fee of £35 is payable for retrieving images once they have been archived.
8) Do you carry spare equipment?
I always have spare equipment should anything happen.
9) What methods of payment do you accept?
I accept payment by bank transfer. Payment can also be made by debit and credit cards. Please note that if paying by Paypal or credit card, a 3.5% fee will be added to the invoice.
Family Sessions
10) What if my children are a bit excitable and wont sit still?
I’m a parent to two lively youngsters and, as such, have the ability to entertain children and make them laugh. The sessions are always very relaxed and even if it takes the children a while to settle, I always get the all important shots for my clients. Please rest assured, there’s no reason to worry!
11) Do you have a makeup artist and hair stylist?
I have some excellent make up artists and stylists that I regularly use. Feel free to contact me for more details.
12) Can we include our pet in the photoshoot?
Pets are important too! They are part of the family after all! Pets are absolutely welcome in the studio!
13) Is there anything we need to bring with us to the shoot?
I always ask my clients to bring a couple of outfit changes and any props that tell a story about you/your hobby and interests as a family. Please contact me in advance for more guidance on what to bring to your specific session.
14) How much direction will we receive during our session?
I am happy to offer tips and advice on how to stand/sit as well as capture natural poses. I’m equally happy to be client led if they have any specific requests.
15) What if myself or any of my family/friends are uncomfortable in front of the camera?
You are not alone. I am happy to talk through any concerns and am confident, with my fun and gentle approach, you will put at ease.
For information on model/actor sessions, please click here.
VIEWING AND ORDERING APPOINTMENTS
16) Preparing for your viewing
I highly recommend doing a little preparation before you arrive for your viewing and ordering appointment, in order that you have all the information you need before placing your order. These are some things you can do beforehand:
1. Have a list of family and friends you'd like to give prints to as gifts.
2. Have an idea of rooms where you plan to hang your wall art and where possible, please measure those spaces and take photos of any existing frames you wish to match.
3. Some clients spend 30min and others and 1-2 hours planning their order.
4. Due to the nature of the bespoke items being ordered, refunds are not available and products cannot be altered afterwards.
17) How long after the shoot will we see the images?
Approximately 2-3 weeks after your photo shoot, I invite you back to my studio for your complimentary viewing and ordering session to see your pictures. At this appointment, you will see a selection of the best images from your photoshoot, which have been colour-corrected, cropped, edited with my signature fine art style and ready to show you. The slideshow is set to beautiful music, so all you need to do is sit back, relax and enjoy reviewing all your beautiful images with a nice cup of tea or coffee.
A viewing usually lasts for about 1-2 hours, so I do ask that all decision makers are present at this meeting. This is where I help guide you through all the possible framing options and print collections that I offer, is your opportunity to place your orders and is when full payment is taken. Orders are usually ready to collect from the studio approximately 3-4 weeks later. For information purposes, any subsequent viewing and ordering appointments booked thereafter are charged at £40 per appointment.
18) Why are viewings at the studio?
At the studio my large screen is colour calibrated, therefore, you will be able to see the images exactly as they will look as your final product. I also have software to help make your decisions.
19) Can you Photoshop images to remove scratches, bruises and skin blemishes?
I offer "light" retouching services only on purchased images at no extra change. Please note, however, any heavy edits or more complicated changes including hair retouching, removing objects or changes to backgrounds, incur a fee of £20 per hour.
20) Is there any obligation to buy anything after the shoot?
There is absolutely no pressure to make a purchase, however, I think you’ll find it hard not to choose timeless memories from a beautiful selection.
Questions…
If you have any questions, please give me a call or send me an email and I’ll respond as quickly as I possibly can.
Full Terms and Conditions of business can be found here.